Summary: The best review requests are short, use the customer's name, and are sent within 90 minutes of their visit or purchase. Include your direct review link, make it easy to tap on mobile, and include 1–2 guiding prompts so the customer knows what to write. These templates are free to copy and adapt — replace the placeholders with your business name and review link.
Google review request templates
SMS / WhatsApp — short and direct
Hi [Name]! Thanks for visiting [Business] today. A quick Google review would mean a lot to us: [Your Google review link]
SMS / WhatsApp — with guiding prompts
Hi [Name], thank you for your visit! If you have 60 seconds, we'd love a Google review. Not sure what to write? Just mention: what you came in for, who helped you, and what you liked. [Your Google review link]
SMS / WhatsApp — post-service, brief
Hi [Name], hope you enjoyed your [service/meal/product]. We'd really appreciate a quick Google review — takes under a minute: [Your Google review link]
WhatsApp — casual, friendly
Hey [Name]! 😊 Thanks for coming by. Would really appreciate a Google review if you're happy with [Business]. Here's the link: [Your Google review link] — it literally takes 60 seconds!
Email — post-service follow-up
Subject: How was your experience at [Business], [Name]?
Hi [Name],
Thank you for choosing [Business] for your recent [service/visit]. We hope everything went well.
We'd be grateful if you could share your experience on our Google Business Profile — it helps other customers find us and tells us what we're doing right. Here's the direct link: [Your Google review link]
Not sure what to write? Just answer: what you came in for, and one thing that stood out.
Thank you,
[Your name]
Justdial review request templates
SMS / WhatsApp
Hi [Name]! Thanks for visiting [Business]. If you'd like to leave us a quick Justdial rating, here's the link: [Your Justdial link] — just 2 taps!
In-person
Hi, thanks for coming in! Could you leave us a quick rating on Justdial? It really helps us — the QR code is right here on the counter.
Zomato review request templates
SMS / WhatsApp
Hi [Name], thanks for dining with us! If you enjoyed your meal, a quick Zomato review would be wonderful: [Your Zomato link]. Hope to see you again!
Bill insert note
Enjoyed your meal? 🍽️ Leave us a quick Zomato review! Scan the QR on the back of this card — takes under a minute.
Trustpilot review request templates
Email — post-purchase
Subject: How was your experience with [Business]?
Hi [Name],
Thank you for your recent purchase with [Business]. We're constantly working to improve, and your feedback helps a lot.
If you have 2 minutes, could you share your experience on Trustpilot? [Your Trustpilot review link]
Thank you!
In-person scripts (all platforms)
At the checkout — restaurants and cafés
"Hope you enjoyed everything! If you liked it, a quick Google review means a lot to us. The QR code is on the table card." [Point to QR]
At the checkout — salons and beauty
"Thanks for coming in! If you're happy with [the treatment], could you scan the QR at the counter? Just takes a minute to leave a review."
At checkout — clinics
"Thank you for visiting us today. If you found the consultation helpful, we'd really appreciate a Google review. There's a QR at the desk — it takes under a minute."
Facebook / social recommendation templates
WhatsApp — Facebook recommendation ask
Hi [Name]! So glad you enjoyed your visit. If you have a moment, leaving us a recommendation on our Facebook page would mean a lot — it shows up to all your friends. Here's the link: [Your Facebook reviews link]
SMS — Facebook recommendation (short)
Hi [Name], thanks for your visit! A quick Facebook recommendation would help us enormously: [Your Facebook reviews link] — takes 30 seconds.
Tripadvisor review request templates
In-person (at bill payment / checkout)
"Thanks so much for dining with us / staying with us! If you enjoyed your experience, a Tripadvisor review would be wonderful — travellers rely on them more than you'd think. The QR is on the table / at reception."
Email — post-stay (hotels and hospitality)
Subject: We hope you enjoyed your stay, [Name]
Hi [Name],
Thank you for staying with us at [Property Name]. We hope your visit was everything you needed it to be.
If you have 2 minutes, sharing your experience on Tripadvisor helps other travellers choose confidently, and it genuinely makes a difference for us: [Your Tripadvisor listing link]
We'd love to welcome you back.
Warm regards,
[Your name]
Bill-folder insert (restaurants)
Enjoyed your meal? Tell travellers about it on Tripadvisor — scan the QR on the back of this card. Thank you for dining with us! 🙏
MouthShut review request templates (India)
WhatsApp — detailed review ask
Hi [Name], really glad you came in! If you have 3–4 minutes, an honest review on MouthShut would really help other customers make the right choice — and we value your detailed feedback. Here's the link: [Your MouthShut link]
SMS — short version
Hi [Name]! Thanks for visiting [Business]. We'd love an honest review on MouthShut — your feedback helps Indian customers a lot: [Your MouthShut link]
DealerRater templates (automotive)
At key handover — with employee name
"Congratulations on the new car! [Name], it's been a pleasure helping you. If you have 60 seconds before you get home, a DealerRater review mentioning my name helps me and the dealership enormously — the QR is on this card."
SMS — post-purchase follow-up
Hi [Name]! Hope you're enjoying the new car. If [Employee Name] made the buying experience a good one, a quick DealerRater review would mean the world: [Your DealerRater link]. Thanks again!
Healthcare / clinic review request templates
At checkout — neutral and non-pressuring
"Thank you for visiting us today. If your consultation was helpful, we'd appreciate a quick Google review — it helps other patients find the right care. There's a QR code at the desk."
SMS — post-appointment (Healthgrades / Practo)
Hi [Name], thank you for your appointment at [Clinic]. If you found your consultation helpful, an honest review helps other patients make informed decisions: [Your review link]. No pressure at all — your feedback is always valued.
Email — post-visit follow-up
Subject: Thank you for your visit, [Name]
Dear [Name],
Thank you for choosing [Clinic Name] for your recent appointment. We hope your visit was reassuring and helpful.
If you'd like to share your experience — to help other patients choose their care provider — we'd appreciate a brief review: [Review link]
This is entirely optional. Thank you for trusting us with your care.
With regards,
[Your name]
Tips for getting more review responses
- Ask within 30–90 minutes. Satisfaction drops with time. The closer to the experience, the higher the conversion rate.
- Personalise the opener. "Hi Priya" converts better than "Dear Customer".
- Give a time estimate. "Takes under a minute" or "just 2 taps" reduces the perceived effort.
- Include the direct link. Never ask someone to "search for us on Google". A direct link to the write-review screen doubles completion rates.
- One follow-up maximum. Send once, wait 3–5 days, follow up once. Stop after that.
- Use a QR code at point of sale. In-person requests convert at 30–40%. A QR code keeps it immediate and frictionless.
- Match the language to the customer. If your customers speak Hindi, Marathi, Arabic or another language, a request in their language converts significantly better than English — Saint Aura's AI draft system handles this automatically.
- Match the platform to the customer type. Restaurant diners → Google + Zomato. Indian consumers → Justdial + MouthShut. Travellers → Tripadvisor. Car buyers → DealerRater. Healthcare patients → Healthgrades or Practo.
Google Review Flyer & Card Templates
For a table card or flyer
Liked your experience? Leave us a review!
Your feedback helps us improve and lets others know what to expect. Scan the QR code to share your thoughts on Google in under 60 seconds.
[Your QR Code Image Here]
Thank you for your support!
For a business card insert
Enjoy your visit? A quick Google review means the world to a small business like ours.
Scan here to leave a review: [Your QR Code Here]
Beyond Templates: Using a Review Request Generator
Static templates are a great start, but they lack personalization at scale. A review request generator creates unique messages for each customer, leading to higher response rates. Saint Aura's system functions as an intelligent generator:
- It asks customers about their experience first. Based on their positive feedback, it moves to the review request step.
- It uses AI to draft a review. The system generates a unique, relevant review draft based on the customer's initial feedback, often mentioning the specific service or employee.
- It personalizes the language. The request and the draft are generated in the customer's native language, making it feel more personal and reducing friction.
This automated flow removes the manual work of personalizing templates and consistently generates more detailed, high-quality reviews.
Frequently Asked Questions
Key questions about asking for reviews, answered.
What is the best time to send a review request?
The ideal time is within 1-2 hours of the customer's experience. For restaurants, this could be 30 minutes after they pay. For an e-commerce purchase, it might be 3-5 days after delivery to allow time for use. The goal is to ask while the positive experience is still fresh in their mind.
Is it okay to offer discounts or gifts for reviews?
No. Offering incentives for reviews is against the terms of service for most major platforms, including Google Business Profile, Yelp, and Tripadvisor. This practice can lead to your reviews being removed or your business profile being penalized. Always ask for honest, voluntary feedback.
How many times should I follow up on a review request?
We recommend a maximum of one follow-up. Send your initial request, and if you do not receive a response, send a single, gentle reminder 3-5 days later. Sending more than one follow-up can feel like spam and may harm the customer relationship.
Are these review request templates free to use?
Yes, all the templates and scripts on this page are free to copy, adapt, and use for your business. Remember to replace the placeholder text like '[Business]' and '[Your Google review link]' with your own information.
Should I reply to my business's reviews?
Yes, you should aim to reply to all reviews, both positive and negative. Replying to positive reviews shows appreciation. Replying to negative reviews shows you are listening to feedback and provides an opportunity to resolve the issue publicly. It signals to potential customers that you are an engaged and caring business owner.
Automate review requests with a QR code flow
Instead of manually sending messages, set up a Saint Aura QR code. The customer scans, answers a few quick questions about their experience, and Saint Aura's AI generates a review draft in their native language, ready to post. No follow-up required.
