Copy-and-paste scripts for asking customers for reviews on Google Business Profile, Trustpilot, and more. Includes templates for in-person, WhatsApp, SMS, and email requests, plus timing tips that get responses.
By Abhishek Gharat Last updated
Verbal requests at the moment of peak satisfaction convert at the highest rate. The key is a brief, genuine ask — not a scripted announcement.
Send within 30–90 minutes of the experience ending. Keep it short, personal, and include the direct review link.
Use email follow-ups for B2B, professional services, and situations where WhatsApp is not appropriate.
Subject: How did we do, [Name]?
Hi [Name],
Thank you for choosing [Business Name] for your recent [service/visit]. We hope everything went smoothly.
If you have a moment, we'd be grateful for a Google review — it helps other customers find us and tells us what we're doing right. You can leave one here: [Your Google review link]
Not sure what to write? Just mention what you came in for and what stood out. Anything honest is helpful.
Thank you,
[Your name]
[Business Name]
The best moment and phrasing differs by business type. Use the approach that fits your context:
Best moment: When presenting the bill or at payment.
Script: "Hope the food was great! If you'd like to leave a quick Google or Zomato review, the QR is right on the bill folder."
Platform priority: Google → Zomato → Tripadvisor (tourist areas)
Best moment: Immediately after the treatment, while the customer admires the result in the mirror.
Script: "So happy you love it! We'd be so grateful for a quick Google review — it really helps us. Scan the QR at the counter."
Platform priority: Google → Justdial (India)
Best moment: At checkout after a positive consultation, or via a neutral SMS within 2 hours.
Script: "Thank you for visiting. If the consultation was helpful, we'd appreciate a Google review — the QR is at the desk."
Platform priority: Google → Healthgrades/RateMDs (US) → Practo (India) → Jameda (Germany)
Best moment: Right after the job is complete and the customer has seen the work.
Script: "Great to work with you! If you're happy with the job, a Google review would mean a lot — I'll send you a quick link."
Platform priority: Google → Angi/HomeAdvisor (US) → Checkatrade/TrustATrader (UK) → Justdial (India)
Best moment: At key handover when buyer is emotionally at peak.
Script: "Congratulations on the new car! A DealerRater review mentioning my name would mean a lot to me and the team — here's a card with the QR."
Platform priority: DealerRater → Google → Edmunds
Best moment: At checkout, or via Review Express email 24 hours after departure.
Script: "Hope you had a wonderful stay! If you have a moment, a Tripadvisor or Google review would be hugely appreciated."
Platform priority: Google → Tripadvisor → Booking.com → Agoda (APAC)
Instead of manually sending messages after every visit, Saint Aura sets up a QR code flow that handles the entire review journey:
This removes the manual work, eliminates the blank-page problem, and provides an outlet for unhappy customers to share feedback privately — all without chasing anyone on WhatsApp.
The best time is immediately after the customer's experience is complete and positive — at checkout, when the food arrives, after the appointment ends. Satisfaction is highest in that window. Asking days later, via email follow-up, still works but converts at a lower rate.
Yes. Google, Trustpilot, Yelp, and most platforms explicitly allow you to ask for reviews. What is not allowed is offering incentives for positive reviews, writing reviews on a customer's behalf, or asking only happy customers (review gating). Saint Aura's flow is designed to invite all customers fairly.
In person at the point of maximum satisfaction is the highest-converting method. Follow up with a single WhatsApp or SMS message that includes your direct Google review link. Keep the message short — under 3 lines — and make it personal rather than mass-broadcast.
Reduce friction. The customer should go from request to review in under a minute. A QR code that opens a guided review flow — rather than a blank text box — dramatically increases completion rates because it solves the blank-page problem. Saint Aura's guided prompts do this automatically.
Once, by default. A single timely request is effective. A second message sent 3–5 days later if no review has appeared can increase the number of responses. Beyond that, follow-up requests tend to damage customer relationships more than they produce reviews.
First, get your direct Google review link from your Google Business Profile dashboard. You can then use a free online QR code generator to turn that link into a QR code. However, a standard QR code just sends customers to a blank review form. Saint Aura provides a QR code that opens a guided review flow, which asks customers helpful questions to overcome writer's block and increases the number of detailed reviews you receive.
Yes, sending a review request via SMS or WhatsApp is highly effective. You must have the customer's consent to message them. In the United States, the Telephone Consumer Protection Act (TCPA) requires express consent for marketing messages. A single review request following a transaction is often permissible, but it is best practice to get explicit permission when you collect their phone number.
A standard Google review link takes a customer directly to the blank review submission form on your Google Business Profile. A Saint Aura review link, shared via QR code or message, takes the customer to a guided experience first. It asks them 3-4 specific questions about their visit, uses their answers to draft a detailed review, and then directs them to post it on Google. This process removes friction and helps customers write more useful reviews.
A direct link makes it easy for customers to leave a review. Sending them to your Google search result adds friction and lowers completion rates. Use the official short link from your Google Business Profile dashboard.
g.page/r/.../review). Click to copy it.This is the link you should use in all your SMS, WhatsApp, and email templates. It takes the customer directly to the review submission window for your business, pre-filled with their Google account.
Saint Aura turns one QR scan into a guided review journey — prompts, multilingual draft, and a direct link to post. No follow-up messages. No blank text box.