Step-by-step instructions for deleting a review you wrote on a Facebook Business Page or Marketplace, and for reporting reviews on your business page that violate Meta's Community Standards.
By Abhishek Gharat Last updated
Go to facebook.com or open the Facebook app. Make sure you're signed into the account that posted the review or recommendation.
Find the business page where you left the review. You can search for the page or open it from your activity history.
Scroll to the Reviews/Recommendations section where your post appears. On some pages, it appears under 'About' or inside the page's tab menu.
Open the review or recommendation you wrote and tap the three-dot menu on the post.
Choose the delete option if you want to remove it completely. In some cases, Facebook will let you edit the text instead. Once deleted, the post is removed from the page and from your profile activity.
Business owners cannot directly delete customer reviews. The available actions are:
For the platform-by-platform response guide, see How to respond to negative Facebook reviews — examples and templates.
If your page is not a major review destination and you are under fake-account attack, turning off recommendations may be sensible. But if customers routinely use Facebook to evaluate your business, it's usually better to keep the tab live and build enough positive recommendations that the occasional negative one has little impact.
Saint Aura helps with that by guiding happy customers to leave authentic reviews not just on Google, but on Facebook and 64+ other platforms where your customers already discover businesses.
Not directly. A business owner cannot simply remove a customer's review because it is negative. You can report content that violates Meta's Community Standards — spam, harassment, hate speech, fake accounts, or threats — and Meta may remove it after review.
Yes. Open the business page where you posted it, find your review or recommendation, tap the three-dot menu, and choose Delete. The exact placement varies slightly between the app and desktop, but the process is the same.
Facebook shifted many business pages from star-based reviews to 'Recommendations' — effectively a yes/no style endorsement with optional text. In practice, people still call them reviews. The delete and report mechanics are similar either way.
Open the review or recommendation on your page, click the three-dot menu, and choose Find support or report. Select the reason that best matches the violation — fake account, spam, harassment, or false information — and submit the report to Meta.
Yes. In many cases you can disable the Reviews/Recommendations tab for your page from Page settings. This hides future reviews, but it does not necessarily remove historical content already indexed or cached elsewhere.
Navigate to your Commerce Profile within Facebook Marketplace, select the 'Ratings you've given' tab, find the specific rating you wish to remove, and select the 'Remove Rating' option. You can also choose to edit the star rating and comment instead.
Open Facebook Marketplace and tap your profile icon to access your Commerce Profile. Your public rating is displayed there, along with tabs for 'Ratings received' and 'Ratings you've given' that detail your transaction feedback.
No, a seller cannot unilaterally delete a rating a buyer has left. Their only option is to request a review from Meta if they believe the rating violates Facebook's Commerce Policies. Meta's decision on whether to remove the rating is final.
A Business Page review is a 'Recommendation' (a Yes/No endorsement with text) left on a public business entity. A Marketplace rating is a 1-5 star score with comments left for an individual's personal commerce profile after a specific transaction. The two systems are separate.
No. Facebook Marketplace ratings can only be left after a transaction is marked as complete or shipped by the seller. This system is designed to ensure feedback is based on actual transaction experiences.
Facebook Marketplace uses a separate rating system from Business Pages. After a transaction, buyers and sellers can rate each other on a scale of one to five stars and leave public feedback. This rating is attached to your personal profile's commerce activity.
If you made a mistake or the other party resolved an issue, you can change a rating you previously left.
You cannot directly delete a rating someone else left for you on Marketplace. If you believe the rating violates Facebook's Commerce Policies (e.g., it's spam, irrelevant, or contains prohibited content), you can request a review from Meta.
Saint Aura guides happy customers through a fast review flow and routes unhappy ones to private feedback first — helping you grow authentic recommendations on Facebook, Google, and other review platforms.
