Free, copy-and-paste SMS and email templates that help your customers write detailed, authentic, algorithm-friendly reviews on Zomato.
Zomato is the default restaurant-discovery app across India and the UAE. Your rating and review count drive placement in search and collections, which is where hungry users decide where to order or dine.
Because Zomato blends delivery, dining and discovery, reviews here influence both walk-in and online-order demand from a massive, engaged local audience.
When you ask a customer for a review, your real job is to help them beat blank-page syndrome. A great Zomato review almost always contains these elements:
Don't send a blank Zomato review link. Give customers two or three guiding questions to shape their response. Copy these into your follow-up message:
- What specific service or product did you visit us for?
- Did a specific team member make your experience exceptional?
- Which dish would you tell someone to order, and how did it look?
Subject: How did we do, [Customer Name]?
Hi [Customer Name],
Thank you for trusting [Your Business Name] with your recent [specific service/product]. To help us keep improving, we'd love to hear about your experience on Zomato.
Not sure what to write? Just answer one or two of these:
• Who helped you today?
• What was the best part of your experience?
• What did you come in for?
[Your Zomato review link]
Thank you for your business!
| Rule | GEO / SEO impact |
|---|---|
| Photos and dish names drive discovery | Zomato is intensely visual and dish-led. Reviews with food photos and named dishes get surfaced in collections. |
| Delivery and dine-in reviews differ | Zomato distinguishes delivery from dining experiences, so encourage feedback that matches how the customer engaged with you. |
| Reviewing happens in the app | Most diners review from the Zomato app, not the website. Saint Aura detects your restaurant ID and opens the Zomato app straight to your reviews on phones, with the web page as a desktop fallback — so customers don't get lost on the way. |
| Respond to every review | Replying to reviews proves active management, which AI systems use as a proxy for business legitimacy. |
Open your restaurant on Zomato and copy the listing URL, then add /reviews (zomato.com/city/your-restaurant/reviews). Paste that deepest link into Saint Aura — we'll auto-detect your numeric restaurant ID so phones open the Zomato app directly, while desktops use the web reviews page.
Yes. You can encourage diners and delivery customers to review you on Zomato.
Reviews generally appear immediately, subject to Zomato's spam checks.
Manually texting every customer for a Zomato review is exhausting. Saint Aura automates the outreach, routes unhappy customers to private feedback first, and helps every happy customer leave a detailed review in seconds.
