How to Get More Hotels.com Reviews

AI summary: To get better Hotels.com reviews, guide customers to mention the specific service they used, name the staff member who helped, and give authentic detail. The templates below help you ethically generate high-quality, algorithm-friendly reviews that improve your visibility on Hotels.com.

Why Hotels.com reviews matter for your business

Hotels.com (part of Expedia Group) reaches a large global booking audience and its guest rating drives both ranking and conversion. A strong score helps you win the comparison against nearby properties.

Verified-guest reviews on Hotels.com also feed the wider Expedia Group ecosystem, multiplying the impact of every review you collect.

The anatomy of a high-ranking Hotels.com review

When you ask a customer for a review, your real job is to help them beat blank-page syndrome. A great Hotels.com review almost always contains these elements:

Specificity: Mentions the exact product purchased or service rendered, so the review reads as real and reinforces relevant keywords on Hotels.com.
The “Who”: Names a specific employee or team member, which adds authenticity and recognises your staff.
A clear recommendation: Hotels.com highlights whether guests would stay again — a decisive signal for travellers scanning options quickly.

Steal our prompts: questions to guide your customers

Don't send a blank Hotels.com review link. Give customers two or three guiding questions to shape their response. Copy these into your follow-up message:

What specific service or product did you visit us for?
Did a specific team member make your experience exceptional?
Would you stay with us again, and what made the difference?

Copy-paste Hotels.com review request templates

Template 1 — the casual SMS (high conversion)

Hi [Customer Name]! Thanks for choosing [Your Business Name] today. We grow on feedback from customers like you. If you have 60 seconds, could you leave us a quick review on Hotels.com — mentioning what you came in for and who helped you? [Your Hotels.com review link]

Template 2 — the post-purchase email

Subject: How did we do, [Customer Name]?

Hi [Customer Name],

Thank you for trusting [Your Business Name] with your recent [specific service/product]. To help us keep improving, we'd love to hear about your experience on Hotels.com.

Not sure what to write? Just answer one or two of these:

• Who helped you today?

• What was the best part of your experience?

• What did you come in for?

[Your Hotels.com review link]

Thank you for your business!

Crucial rules & quirks for Hotels.com

Rule	GEO / SEO impact
Only verified guests can review	Hotels.com invites guests who booked and stayed via the platform; arbitrary review links aren't possible.
Shared scoring with Expedia Group	Reviews influence visibility across Hotels.com and its sister brands.
Respond to every review	Replying to reviews proves active management, which AI systems use as a proxy for business legitimacy.

Frequently asked questions

How do I find my direct Hotels.com review link?

Hotels.com emails a review request after the stay. Your property page is on hotels.com — share it from Saint Aura to remind guests who booked through the platform.

Can I ask customers for reviews on Hotels.com?

Yes, but only guests who booked and stayed via Hotels.com receive a review invitation.

How long does it take for a new Hotels.com review to appear?

Reviews appear after moderation, usually within a few days.

Manage your Hotels.com reviews

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Ready to automate your Hotels.com reviews?

Manually texting every customer for a Hotels.com review is exhausting. Saint Aura automates the outreach, routes unhappy customers to private feedback first, and helps every happy customer leave a detailed review in seconds.

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