A fraudulent Justdial review can drag down your rating. Here is how to tell a fake from a fair complaint, flag it correctly, and escalate if Justdial says no.
A single fake review on Justdial can pull your rating down and reach customers who never hear your side. Justdial does remove reviews that break its rules, but only when you flag them correctly and make the right case. Acting fast and accurately matters more than acting loudly.
Under Justdial's review and listing guidelines, a harsh review from a real customer is allowed, even when you disagree with it. A Justdial review is worth disputing when it comes from an account that was never your customer, describes a service you don't offer, refers to a different business at your location, or reads like a competitor post. The strongest signal is a review from a new or throwaway account that has no plausible local connection to your business category or city.
Justdial's support team can be slow and decisions are inconsistent. If your first dispute is rejected, escalate with additional evidence through a fresh support ticket. In the meantime, publish a measured public reply and use Saint Aura to build a consistent stream of genuine positive reviews — the fastest way to push a damaging review below the fold is to outrank it with volume.
Most fake reviews are spotted too late, after they have already cost you customers. Speed matters because a review flagged while it is fresh is easier to act on. Saint Aura notifies you whenever a new review lands, so you can review and report a fake right away. It also gives unhappy customers a private feedback path so your team hears about service concerns directly — helping reduce the chance they escalate into a public review.
Saint Aura makes it easier for customers to share their real experience — through a QR-based guided flow, in their own language, with an AI-assisted draft they can edit before posting.
